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The information presented was compiled from many sources which we consider reliable - direct contacts with the properties, information publicly available and many other sources also considered reliable. However, we are not responsible for errors or omissions. Any corrections should be forwarded to us and appropriate corrections will be made. All rates indicated are the best available at the time of publication and are subject to change without notice. Rates should be confirmed at the time of reservation. The effective dates of the rates shown are given for each complex. Again, please remember that these are still subject to change.

LISTED RATES

As of publication, we have listed, to the best of our ability, the most current rates available. It is suggested that rates be verified at time of reservation. Please add the tax/service to the listed price as shown. The tax/service shown includes add-ons, such as room tax, bed tax, credit card service charges, property service and cancellation charges, and other non-specific miscellaneous fees. The tax/service % is subject to change with no notice, even once you have paid in full.

The prices shown for each complex are the published rates or lower from one of the major on-site or near-by management companies. Rates of units obtained from other sources will vary slightly, either higher or lower.

BOOKING & PAYMENT POLICIES

ALL PAYMENTS FOR MUST BE MADE TO Mexico Connection (NOT to the properties). Payment can be by check (only if received 21 or more days in advance), certified check or by credit card. We will need a signature before we can disburse vouchers. Late booking fees may apply. Vouchers can only be mailed to the address of record of the credit card holder.

Mexico Connection is a custom vacation company. As such, all reservations must be paid in full prior to the time of travel. Prepayment, however, should not be confused with non-refundable. If for any reason you should become dissatisfied with the accommodations, you may check-out and request a refund. All refunds will be made to our company and we will forward the refund to you. Minimum stay requirements (which vary from 1 day to 1 week from property to property) will apply. Some properties may have no refund policies even if you are unsatisfied. Waiving of these minimum requirements is at the sole discretion of the property. You should have an understanding in writing from the property at the time of check-out of the refund that will be made. However, refunds can only be made for nights unused. In some instances, unused nights are totally non-refundable. In cases of a dispute of a refund, the decision of management will be final.

COMPLAINTS/PROBLEMS

On the very few occasions when you encounter problems during your stay due to such things as changes in flight schedules, illness, unit discrepancies, etc., you should immediately contact the front desk. We suggest that, if you are not satisfied or if a refund or other adjustment is promised, you should obtain a clear written understanding of the pertinent agreements. You should give the property every opportunity to rectify the situation. Management companies are committed to do everything reasonable (and in many cases unreasonable) to satisfy your needs. If they are not aware of a problem, they can not solve it. The problem cannot be solved after you have returned IF you have not taken action at the time with the management to rectify the situation. We cannot refund for nights used.

ACCOMMODATION CHANGES

In very, very rare circumstances, it is sometimes necessary to change or cancel your accommodations. We reserve the right to do so. If this becomes necessary, we will do our best to advise you as far in advance as possible. If we are unable to obtain a suitable accommodation, our liability is limited to a refund of the amount you have paid. We will not be responsible or reimburse you for the loss of enjoyment, disappointment, or expense arising to you from any such cancellation or change.

CANCELLATIONS

Cancellation policies vary widely with each property. A good general rule is a three night cancellation penalty. We will let you know at the time of booking if a stricter penalty is enforced. A full refund of all monies paid is generally available if cancellation is made 45 days prior to scheduled arrival (Christmas holiday period by October 1). No shows and early departure refunds are solely at the discretion of the management companies. Condominium programs, however, are NOT like hotel programs in that the condominium that has been reserved for you has been set aside. The owner of the unit depends on the reservations for his unit income, and the management company may be required by contractual agreement with the owner to offer no refund. All refund decisions by us are final.

Once you have arrived, any changes requiring financial adjustments (additional payments or refunds) must be made with the front desk AT THE TIME THE CHANGE IS REQUESTED. Mexico Connection can not handle these changes once you have arrived, and you should clearly understand the financial arrangements you have made with the front desk AT THE TIME THE CHANGE IS MADE. No refunds can be made for nights used.

DEPOSIT

Mexico Connection requires a 3 night (or more for some properties) deposit with each booking. We will let you know the exact requirements for your specific booking. In general, we require a 2 or 3 night deposit within 7 days of making your reservation and full pre-payment 45 days prior to arrival. However, we do vary these policies depending upon seasonal issues and property availability.